I was disconnected while playing a casino game
You may occasionally experience disconnections from our game servers when playing. We understand this is common for all internet providers, and it should not be an issue when you are playing with us.
If you are disconnected, our system will simply pick up where you left off and you will be able to continue playing. If you were disconnected right in the middle of a spin, the game will finish that spin and credit you if you win. If you lose connectivity during a live game—for example, in the middle of a hand—any bets you have made will remain in play just as they would in a land-based casino, resulting in a win, loss, or push. Should you win, you will be able to see your winnings in your updated balance when you reconnect.
If you continue to experience disconnection issues, please contact your internet provider, and make sure that your device and systems are all up to date!
Note: In the event of a technical problem or disconnection of any kind from our site, all hands will be void and the original bets returned to players.
My game is frozen
We are sorry you’re experiencing difficulties with your gameplay. In this case, a number of factors could be affecting the game, so we will go through some troubleshooting steps.
Please contact us, and one of our Casino Experts will be happy to assist and get you back up and running!
My game is showing an error
If your game is showing an error, try logging out and logging back into the game. In most cases, this will be enough for the game to work again. If you find yourself unable to reconnect to the game, please contact us, and one of our Casino Experts will be happy to assist and get you back up and running!
My game is showing an error in my winnings/losses
If the error you see is in regard to losses or winnings that you believe are incorrect, then please note the name of the game, and the date and time of the incident. Then, contact our Player Services Team. We will review the incident and make sure that any winnings or loses are accurate.
My game seems to be fixed/does not allow me to win
LowVig is an established and legitimate online casino that has been in the business for 20 years and is known for its honesty and integrity and only uses recognized and reputable vendors for its products to offer the best and fairest game experience for players.
Random Number Generators (RNGs) are used on all games of chance, such as Slots and Blackjack. These devices generate random numbers that cannot be predicted, and as such, ensure that the outcome of any game is entirely left up to chance. The RNGs used by our casino and poker software have been approved by Gamin Laboratories International (GLI), an internationally recognized and respected Accredited Testing Facility.
In addition to this, all our games are tested rigorously before being released, and are also routinely monitored for any error's discrepancies. If you want to learn more about this topic, please visit our Fair Gaming and Integrity page.