Skip to main content

My Account Frequently Asked Questions

How do I open an account?

Welcome to the LowVig family! If you’re ready to open an account with us, follow this easy tutorial.

How do I deposit?

Here at LowVig we offer one of the largest selections of deposit options in the industry. Our most recommended method is Bitcoin, and you can learn all about placing a deposit here.

I have problems to log in to my account. What can I do?

If you are having issues with your username, password, verification email, or similar, please click here for our support to Log in to your account.

How do I update my personal information?

Need to update your address or maybe you’ve changed phone numbers? Please call our toll-free number and speak to our Financial Services team. Please click here for more information on how to do these.

Where can I see my available balance?

After accessing your account, balance will be reflected at the top of the site, first option from left to right. You will also see your Pending Wagers, Free Play Balance and Rollover calculator button in this same section.

Is my money safe with you?

At LowVig, all customer deposits are held in an insured escrow account, either in cash or cash equivalents. Your deposit is fully secured and available for withdrawal on a daily basis, with prompt payouts within 24-48 hours. All online transactions are coded and encrypted for your protection.

Can I change my username?

Your username is your account number, which is unique and generated when your first sign up. It cannot be changed.

What are your hours of operation?

LowVig is open for online and telephone wagering 24/7, 365 days a year. Account Management is also available 24/7 to ensure maximum support for our clients.

How do I contact customer Support?

We are available 24/7, you can initiate a Live chat, or via email to [email protected]

How do I open an account?

Welcome to the LowVig family! If you’re ready to open an account with us, follow this easy.

I think I have a gambling problem, what can I do?

Our main goal is for our customers to enjoy themselves in our site. We recognize that gambling can become a problem for some individuals, and as such, have a Responsible Gaming policy in place. Please click here to learn more about it and see the ways we can help you.

If you have any additional questions, feel free to contact us! Our Player Services Team will be happy to assist you.

Did this answer your question?